The Era of Robot 3.0: UP, the Yunji Hotel Service Robot, Driving Hotel Digital Transformation

Yunji Technology, established in 2014, has become a leading enterprise in the field of commercial service robots in China. Yunjitook the lead in entering the hotel scene and continuously explored the service scenarios of delivery robots based on the actual needs of hotel operators and guests.

High-quality service demands from hotel guests have raised higher requirements for hotel "service standardization, multifunctional staff, and a stable service team", which also brings new thinking to the service content of robots.

The era of robot 3.0 has arrived. Robots have evolved from simple "laborers" who can only perform a single function to "intelligent service teams".

Hotel service robots UP are not just courier tools

UP hotel service robots have the form of "flexibly calling the chassis, multiple cabins working together", where one chassis can carry multiple cabins for delivery, sweeping, delivering linens, delivering meals, and collecting garbage, achieving "one machine with multiple abilities, time-sharing reuse". UP has a more complete digital system that can organize and coordinate the robot team through AI brain, thus improving overall efficiency.

Therefore, robots have evolved from being simple courier tools to becoming high-quality, comprehensive service teams. The robot system has changed from individual combat to "multi-robot collaboration" and "human-robot collaboration".

Due to the upgrading of guest demands, task allocation, and the digitization of employee operations, HDOS, the core of hotel 2.0 era, was released. Due to Yunjike's collaboration with hotel intelligent hardware, guest control systems, and PMS and other ecological partners, self-check-in machines, elevators, door locks, and other check-in needs are digitally integrated, and telephone, stereo, laundry, and delivery requests during the stay are transformed through artificial intelligence and assigned tasks, and feedback and evaluation are recorded, allowing robots to have a more comprehensive "perception, cognition, decision-making, execution, feedback" of hotel guests.

What guests need is not just a "robot", but personalized, instant, affordable, appropriate, warm, and safe service. HDOS can better meet the explicit and implicit needs of guests and proactively satisfy their demands.

Furthermore, HDOS can optimize hotel staff scheduling through service analysis, improve service details through information consultation summaries, and enhance hotel operations by analyzing repair requests to optimize item management and usage promotion.

UP Hotel Robot Service Platform

From "Hotel Scene Collaboration" to "Collaborative Human-Machine Ecosystem"

Yunji Hotel Service Robots can achieve autonomous delivery and charging 24/7, while also integrating with food delivery apps and lockers for digitalized deliveries without human intervention.

From a product functionality perspective, the standout feature of UP Hotel Service Robots is "multifunctionality with time-sharing reuse." On one hand, it can add functions such as cleaning, patrolling, disinfection, and fragrance spraying on top of the existing delivery robots. On the other hand, it helps hotels save on the cost of purchasing multiple robots while increasing the frequency of robot usage.

Hotels only need to purchase one robot chassis and the necessary compartments to enable the robot to complete specific tasks. For example, from 7:00 to 9:00, the robot can deliver breakfast/collect utensils; from 9:00 to 11:00, it can perform room linen service; from 11:00 to 14:00, it can deliver takeout; from 15:00 to 17:00, it can clean public areas, and from 22:00 to 24:00, it can fulfill guest requests, and so on.

According to the hotel's different time needs, robots can collaborate to complete tasks.

In the future, Yunji will continue to prioritize application requirements, continuously refine products and service models, and contribute new energy to the development of the Chinese robotics industry, the digital transformation of hotels, and the application of robots in various scenarios.