Digital Age: Yunji Hotels' Robot Assists in Radisson Operations

At the beginning of this year, there was a global wave of AI fever, and the hotel industry began to accelerate the construction of digital consumer scenes.

The entry of intelligence and digital technology has amplified the effect of cost reduction and efficiency improvement in the hotel industry, resulting in changes in labor costs, time costs, and service experience. The impact on investors is becoming increasingly significant. By the end of 2022, some hotel brands have already discovered potential development opportunities and started early layout. Radisson Hotel is one of them.

Hotel Robots Have Become a New Means to Improve Service Quality

Mr. Xing Renbing, head of development for Vienna International and Radisson dual-brand, mentioned that in recent years, artificial intelligence and hotel robot technology have been rapidly developing. Many hotels have begun to use digital means to improve service quality, optimize customer experience, and enrich hotel operating income.

Among them, by integrating hotel robots, smart retail, and shared office spaces to enhance the novelty and convenience of guest consumption experience, and integrating with the concept of "HUNGRY24-hour self-service station" created by Radisson Hotel, it can provide snacks and drinks around the clock, and guests can immediately order and enjoy a satisfying experience without leaving their rooms by scanning QR codes.

In the Radisson Hotel lobby, the average hotel robot dressed in Radisson brand "uniforms" receives around 50 orders per day from the "HUNGRY24-hour self-service station," with a peak of 87 orders, which is enough to prove the preference of the new middle-class customers for digital new consumption models.

The Use of Robots in the Radisson Hotel

In addition to providing 24-hour delivery and unmanned retail services, Radisson Hotel's "HUNGRY24-hour self-service station" also includes shared office space and wireless charging equipment.

It can meet the needs of guests for dining and rest, as well as for meetings, work, and socializing anytime and anywhere.

In the Radisson lobby, in the era of new digital nomads and business travelers, one can find the space and experience they need, whether it's solitude, interaction, work, or leisure....

Localized Radisson Hotels in China, under the support of technology, have turned hotel lobbies into new digital consumer scenes, providing more convenient, efficient, and diverse social spaces for the "exquisite new middle class" and the general public.

Mr. Xing Renbing believes that hotels need to constantly pay attention to various products of the digital age, and with the help of advanced technology and high-quality products, help hotels provide more personalized and innovative services, and create a good experience for customers. In the future, this may become the key to hotels gaining competitive advantage and long-term development.