Hotel Robots Bring More Value-added Services to Hotels

Classification of Hotel Robots

Currently, there are two types of hotel robots. One type is used to deliver items to guests, and the other type allows guests to handle room keys directly through the robot.

Robot for Delivering Items to Guests

Hotel robots can guide and deliver items to guest rooms, automatically ride elevators, make phone calls, and assist with holiday promotion and information broadcast according to the needs of the hotel. After completing the tasks, the robot will automatically return to recharge and maintain its energy. From a technical perspective, the robot is connected with the elevator, so when it reaches the elevator door, the elevator can automatically open and press the corresponding floor, and then the robot can reach the designated room. Therefore, if a customer needs any item, they just need to call the front desk, and the robot will dial the room phone after reaching the entrance. After the guest takes the item, the robot will automatically return to recharge and wait for the next task.

Robot for Automatic Card Issuance

Currently, this service is also available in star hotels. When guests approach the front desk, the robot will automatically provide service. Guests can directly pay and handle check-in procedures through the robot.

Benefits of Hotel Robots

Hotel robots bring convenience to hotels. They not only save labor costs for hotels, but also work 24 hours a day, fundamentally solving the problem of recruiting personnel, and the lack of time and energy to provide personalized services. Working with humans is no longer an unattainable thing for hotel robots. More than 300 five-star hotels are already using robots to provide guidance and delivery services to guests. The work of robots greatly improves the efficiency of hotels, enhances OTA ratings, increases customer satisfaction, saves labor and labor costs, and improves brand reputation.

The Future of Hotel Robots

With the development and popularization of hotel robots, the future of unmanned hotels will no longer be just a dream. People can focus on creative and humanized tasks, leaving the programming and technical work to the robots. In the future, with the arrival of the AI era, the hotel industry will bring people more new experiences.

The purpose of the development of service robot technology is twofold: to improve service quality and to reduce costs by increasing efficiency. Floor robots can work together with guest room robots. When guests have small commodity needs, they just need to tell the guest room robot the item's name, and the front desk or the guest service staff will place the relevant items in the delivery robot's storage compartment, enter the corresponding room number, and the floor robot will walk automatically, ride the elevator, and arrive at the door. It will automatically call the guest room robot to remind the customer to come out and take the item. This protects guest privacy, allows guests to consume discretely, minimizes personnel allocation, saves expenses, allows hotels to cancel mini bars and guest room refrigerators, reduces item loss and electricity waste, increases the purchase of guest commodities through human-robot interaction, serves as a mobile advertising carrier, generates advertising revenue, and provides fast food delivery services to increase income.